Refund policy

1. Who we are

Shopla (“Shopla”, “we”) is a lead-generation and discovery platform that connects shoppers with independent merchants (“Sellers”). Products listed on Shopla are sold and fulfilled by the respective Seller.

2. Who is responsible for refunds and returns

Because Shopla does not sell products directly, refunds, returns, exchanges, cancellations, warranty claims, and delivery issues are handled by the Seller, according to the Seller’s own policies and applicable law.

Before you complete your purchase, please review the Seller’s policies. The Seller’s refund and shipping policies are always linked at the bottom of the Seller’s checkout page.

3. How to request a refund or return

To request a refund or return, please contact the Seller directly using the contact information provided in your order confirmation or on the Seller’s storefront.

If you need help reaching the Seller or identifying the correct policy, we can assist:

We can help facilitate communication, but the Seller remains responsible for decisions, approval, and processing.

4. Statutory consumer rights

Nothing in this policy limits rights you may have under applicable consumer protection law. Where statutory rights apply (for example, withdrawal rights for distance sales where applicable), they are exercised between you and the Seller.

5. Disputes

If you cannot resolve a return/refund issue with the Seller, you may have options through your payment provider (e.g., card issuer dispute/chargeback). Upon request, Shopla can assist by documenting and forwarding relevant order information and communication history.